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CRM
Unleashed for your Customer Service and Support Software
Needs
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 Today's
customer service & support representatives and managers are
faced with increasing challenges. Companies want to leverage their
existing customer base to cross-sell, up-sell and drive repeat
business, but in order to do this, post-sales service
representatives have to keep customers satisfied.
Every support request is an opportunity to enhance
your relationship with your customers or even generate additional
revenue. CRM Unleashed helps you make the most of every interaction
by dramatically increasing productivity levels helping your reps go
beyond basic customer support to become true champions of customer
success.
 Solve
issues faster with access to complete account information in a
central location, sorted effectively so you don't have to waste
your time searching for phone notes, e-mails and staff notes.
Contact centers come in all shapes and sizes: phone-only or
multi channel... centrally located or remote agents.. internal or
outsourced... low volume or high. No matter what your contact
center "looks" like — or how it's evolving — CRM
Unleashed offers a flexible solution.
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 Each year, millions of customers switch to
competitive businesses for one simple reason - poor customer
service. In fact, caring for your customers has become so important
that upper management has taken notice, putting contact centers in
a bright spotlight.
Because contact centers are the natural choice for interacting with
customers (both pre- and post-sales), contact center managers are
under more pressure to do more with less. While reducing
operational costs, contact centers must also increase productivity
and efficiency, increase customer loyalty, as well as generate new
revenue through cross-selling and up-selling activities.
Eliminate data duplication and errors between a service or
helpdesk solution and a sales force automation tool. Share one
interface and one central customer list between your department and
marketing and sales so you have an accurate and current picture of
customer activities - no matter where your sales and service teams
are located.
See all the activities in the account record, including campaign
activities and sales opportunities in progress to know which
additional products and services to sell.
Take Control of your Customer Support issues with CRM
Unleashed.
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CRM Solutions
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CRM Unleashed Reference Material
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.: Customer
Management
.: Sales Automation
.: Marketing
Automation
.: Online Calendar & Group
Scheduling
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.: Service and Support
Automation
.: Lead Management
.: Email Marketing
.: On-Demand Solutions
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The World's Leader in Delivering On-Demand CRM Software-as-Service
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