World-Class Security
We worry about it so you don't have to
Force Software provides state-of-the-art security to ensure
that your customer data is never compromised. At Force Software,
we know that security is crucial to you — that's why security
is our top priority. We devote significant resources to continually
develop our world-class security infrastructure. The result:
unsurpassed security and privacy for our customers' information.
With CRM Unleashed, you enjoy protection and peace of mind
that only our world-class security infrastructure can provide.
Security measures
Among other security measures, Force Software provides:
- Experienced, professional engineers and security specialists dedicated to data and systems protection
- Continuous deployment of proven, up-to-date security technologies, including proprietary products developed for CRM Unleashed
- Ongoing evaluation of emerging security developments and threats
- Complete redundancy throughout the entire CRM Unleashed online infrastructure
- Total commitment to a secure, scalable, collocated system
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Security Details |
Description
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Physical Security |
Our production equipment is collocated in Vancouver, British
Columbia at a facility that provides 24-hour physical security,
palm print and picture identification systems, redundant electrical
generators, redundant data center air conditioners, and other
backup equipment designed to keep servers continually up and
running. |
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Perimeter Defense |
The network perimeter is protected by multiple firewall's
and monitored by intrusion detection systems — all sourced
from industry-leading security vendors. In addition, Force Software
monitors and analyzes firewall logs to proactively identify
security threats. Force Software also contracts with a third-party
security firm that proactively monitors our security configurations
for changes, vulnerabilities, and errors and regularly conducts
vulnerability threat assessments including penetration tests. |
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Data Encryption |
Force Software leverages the strongest encryption products
to protect customer data and communications, including 128-bit
Verisign SSL Certification. The lock icon in the browser indicates
that data is fully shielded from access while in transit. |
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User Authentication |
Users access CRM Unleashed only with a valid username and
password combination, which is encrypted via SSL while in
transmission. |
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Application Security |
Our robust application security model prevents one CRM
Unleashed customer from accessing another's data. This security
model is reapplied with every request and enforced for the
entire duration of a user session. |
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Internal Systems Security |
Inside of the perimeter firewall's, the systems are safeguarded
by network address translation, port redirection, IP masquerading,
non-routable IP addressing schemes, and more. |
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Operating System Security |
Force Software enforces tight operating system-level security
by using a minimal number of access points to all production
servers. We protect all operating system accounts with strong
passwords, and production servers do not share a master password
database. All operating systems are maintained at each vendor's
recommended patch levels for security and are hardened by
disabling and/or removing any unnecessary users, protocols,
and processes. |
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Database Security |
Whenever possible, database access is controlled at the
operating system and database connection level for additional
security. Access to production databases is restricted to
a limited number of points, and production databases do not
share a master password database. |
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Server Management Security |
All data entered into the CRM Unleashed application by
a customer is owned by that customer. Force Software employees
do not have direct access to the CRM Unleashed production
equipment, except where necessary for system management, maintenance,
monitoring, and backups. |
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Backup |
All networking components, SSL accelerators, load balancers,
Web servers, and application servers are configured in a redundant
configuration. All customer data is stored on a primary database
server that is clustered with a backup database server for
redundancy. All customer data, up to the last committed transaction,
is automatically backed up to a primary tape library on a
nightly basis. |
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Note: Use of the CRM Unleashed service is subject to the terms
and conditions of the customer's subscription agreement with Force Software Inc.
Force Software Inc. may modify its security infrastructure and/or this
security information from time to time.
