The available support options available for CRM Unleashed are outlined below.

Note: Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice.

(1) Assisted support is available for Canadian versions of CRM Unleashed Current version Posted on this site, If you are using an older version of CRM Unleashed, please review the CRM Unleashed Support Archive for answers to your technical questions.

(2) Force Software Inc. reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following CRM Unleashed product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one CRM Unleashed report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact.

(3) Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.

(4) Guaranteed and goal response times only available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

(5) For E-Mail Submissions received outside of the coverage hours or coverage days, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control