Does your organization use CRM Unleashed Software and require Technical Support approximately 25 times a year?

The CRM Unleashed Gold support plan will put you in direct contact with one of their technical experts. Best of all, in almost every case involving a new issue, you'll receive same day assistance from a qualified software support analyst.*

Our CRM Unleashed Gold Support Plan, tailored to the needs of your business, can help your offices or franchisees get the most out of CRM Unleashed and will promote consistent CRM practices.

As a CRM Unleashed Gold Support Plan client, your organization will receive flexible support from a dedicated team of experts. Whenever your CRM Unleashed users need technical help or want to know more about how to use a particular feature, we will be here to help them get back to business as soon as possible.

Decide whether you want your sites to contact us directly for technical support, or whether you prefer to route questions to us through your own Help Desk. Our support team will recognize a call coming from one of your locations and will know what your key issues are.

The Gold Support Plan fits the needs of companies who place moderate demands on their inventory/accounting system CRM& Customer Support System . Gold Plan members receive 25 cases per year, access to a toll-free telephone number and a guaranteed 1-business day response time*.

CRM Unleashed Gold Support Plan includes the following:

Additional Support Services
Reinforce organization-wide practices and enhance the productivity of your CRM Unleashed users with these optional support services and CRM Unleashed Maintenance Plan Details:

• Renew your Yearly Maintenance plan: - Make sure everyone is using the latest version of CRM Unleashed – As a major account client, each of your offices or franchise locations can automatically receive CRM Unleashed upgrades when they are released, as well as the support required to ensure a smooth conversion. Your offices will be able to use the latest CRM Unleashed productivity features and enhancements. And with everyone using the same version of CRM Unleashed, reports and templates will be consistent across all your locations.
• Ask us about Customization: - Standardized Screens, templates and reports save time – We can develop a set of standardized reports and forms that reflect your specific business requirements so your offices will be set up appropriately and consistently right from the start.
• CRM Unleashed Training: - Customized training increases productivity –
  Hands-on CRM Unleashed training based on the day-to-day workflow of your CRM Unleashed users can help maximize their productivity.

For More Details
Call KCSI (our Authorized Reseller) at (604) 504-7936 anytime for more information on customizing the CRM Unleashed Gold Support Plan for your organization.

The CRM Unleashed Gold Support Plan is only available to registered users of CRM Unleashed Software at the current newest version. Terms, conditions, support features, pricing, and support availability are subject to change at any time without notice.

* Guaranteed response times only available Monday through Friday between 9:00 A.M. and 5:00 P.M. Pacific Tim e, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

Please note that the guarantee is a "response" guarantee, not a time frame for a solution.

* Force Software reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following CRM Unleashed product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one CRM Unleashed report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact , Customization requests are not considered support calls, and are billable at our current programming hourly rate.

** Excluding occasional downtime for systems and server maintenance and observed Canadian holidays.

*** Guaranteed and goal response times only available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

****For e-Mail submissions received outside these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.