Does your organization use CRM Unleashed Software and not require Technical Support very often?

Our CRM Unleashed One-Time Support plan is a pay-per-incident plan for those customers that do not wish to pre-pay for a technical support plan.

As a CRM Unleashed One-Time Support Plan client, your organization will receive flexible support from a dedicated team of experts. Whenever your CRM Unleashed users need technical help or want to know more about how to use a particular feature, we will be here to help them get back to business as soon as possible.

Decide whether you want your sites to contact us directly for technical support, or whether you prefer to route questions to us through your own Help Desk. Our support team will recognize a call coming from one of your locations and will know what your key issues are.

CRM Unleashed One-Time Support Plan includes the following:

• Limit of one telephone support issue for 12 months. An incident is a single support issue or question.*
• Limit of one e-mail support submissions for 12 months*
• Priority queuing for prompt response.
• Phone response guarantee of 2 hours. ***
• E-mail submission response goal of 2 hours. ****
• Access to technical support Monday through Friday between 9:00 a.m. and 5:00 p.m. (Pacific Time Zone).**
• A service account manager who will be your single point of contact and advocate within our support organization. The account manager will alert the support team about your needs and business requirements and make sure you receive full value from the support plan.

Additional Support Services
Reinforce organization-wide practices and enhance the productivity of your CRM Unleashed users with these optional support services and CRM Unleashed Maintenance Plan Details:

• Renew your Yearly Maintenance plan: - Make sure everyone is using the latest version of CRM Unleashed – As a major account client, each of your offices or franchise locations can automatically receive CRM Unleashed upgrades when they are released, as well as the support required to ensure a smooth conversion. Your offices will be able to use the latest CRM Unleashed productivity features and enhancements. And with everyone using the same version of CRM Unleashed, reports and templates will be consistent across all your locations.
• Ask us about Customization: - Standardized Screens, templates and reports save time – We can develop a set of standardized reports and forms that reflect your specific business requirements so your offices will be set up appropriately and consistently right from the start.
• CRM Unleashed Training: - Customized training increases productivity –
  Hands-on CRM Unleashed training based on the day-to-day workflow of your CRM Unleashed users can help maximize their productivity.

For More Details
Call KCSI (our Authorized Reseller) at (604) 504-7936 anytime for more information on customizing the CRM Unleashed One-Time Support Plan for your organization.

The CRM Unleashed One-Time Support Plan is only available to registered users of CRM Unleashed Software at the current newest version. Terms, conditions, support features, pricing, and support availability are subject to change at any time without notice.

* Force Software Inc. reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following CRM Unleashed product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one CRM Unleashed report, or (c) a single question on a specific bookkeeping topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact.

** Excluding occasional downtime for systems and server maintenance and observed Canadian holidays.

*** Guaranteed and goal response times only available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

****For e-Mail submissions received outside these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.